USA Connections strives to provide consumers with accessible, easy-to-understand information about Internet Broadband Disclosures and the services we provide, so they can make informed decisions about which services best meet their needs. Consistent with that goal, we have established this page as a single place where consumers and others can access and review the relevant policies, agreements, and other information about our Internet broadband Internet access services.
Additionally, the Federal Communications Commission (“FCC”) requires that USA Connections and other providers of broadband Internet access services disclose certain information regarding those Internet services. The information required for disclosure under the FCC’s rules is found below and in the various policies and documents listed and linked on this page. To assist you in finding the information you’re looking for, we highlight below information that the FCC specifically calls for in the Open Internet Disclosures.
Network Practices
USA Connections does not discriminate against lawful Internet content, applications, services, or non-harmful devices. The bullets below provide an overview of USA Connections network practices with respect to its Internet broadband Internet access services.
Blocking
USA Connections does not block or otherwise prevent end user access to lawful content, applications, services, or non-harmful devices. USA Connections does engage in reasonable network management practices described below and in our Acceptable Use Policy.
Throttling
USA Connections does not degrade or impair access to lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device. USA Connections does engage in reasonable network management practices described below.
Affiliated Prioritization
USA Connections does not directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate.
Paid Prioritization
USA Connections does not directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise.
Network Management
USA Connections manages its network with one goal: to deliver the best possible broadband Internet access service to all of its customers. To further this effort, USA Connections uses reasonable network management practices that are consistent with industry standards. USA Connections uses various tools and techniques to manage its network, deliver its service, and ensure compliance with the Acceptable Use Policy and the Customer Agreement for Residential Services. These tools and techniques are dynamic and can and do change frequently. Network management activities may include identifying spam and preventing its delivery to customer email accounts, and detecting malicious Internet traffic and preventing the distribution of, or inadvertent access to, malware, phishing, viruses, or other harmful code or content.
As the Internet and its related technologies continue to evolve, USA Connections network management tools will also keep pace so we can deliver an excellent, reliable, and safe experience to all of our customers. We will provide updates here as well as other locations if we make significant changes to our network management techniques.
USA Connections currently does not maintain a separate system to assist with managing times of congestion. As our network technologies and usage of the network continue to evolve, we reserve the right to implement a new congestion management system if necessary in the performance of reasonable network management and in order to maintain a good broadband Internet access service experience for our customers, and will provide updates here as well as other locations if a new system is implemented.
Application-Specific Behavior
USA Connections provides its broadband Internet access service customers with full access to all the lawful content, services, and applications that the Internet has to offer. USA Connections does not block or rate-control specific protocols or protocol ports (except to prevent spam, malicious attacks, and identity theft), does not modify protocol fields in ways not prescribed by protocol standards, and does not otherwise inhibit or favor certain applications or classes of applications.
Device Attachment Rules
Many devices are approved to access our broadband Internet access service. In order for a cable modem device to be approved for use on the network, it must pass CableLabs certification, UL certification, FCC certification, and device testing covering areas like DOCSIS performance, security certification, and integration with network and systems. From time to time USA Connections may “end of life” certain cable modem devices or cease permitting those devices to attach to the network for network management and security reasons.
Security
USA Connections employs a number of practices to help prevent unwanted communications, such as spam, and protect the security of USA Connections customers and network. We limit the number of login, SMTP, DNS, and DHCP transactions per second (at levels far above “normal” rates) that customers can send to our servers in order to protect them from Denial of Service (DoS) attacks. (We do not disclose exact rate limits in order to maintain the effectiveness of these measures.)
Commercial Terms
Pricing and Other Fees
USA Connections Internet broadband Internet access services may be subject to promotional rates. Additional fees, such as for equipment rental, installation, and early termination, may apply. For information about pricing and fees for USA Connections various Internet tiers of service and all its services, please visit the Order Now page.
Data Usage Plans
USA Connections does not currently apply any “data caps,” usage thresholds, or any other form of usage-based billing, but reserves the right to do so.
Redress Options
If you have any questions about these disclosures, cannot find what you are looking for, or have any other concerns about USA Connections Internet service, please contact USA Connections at csr@connectwithusa.com. USA Connections will review and promptly respond to all submissions.